cv996 Privacy Policy

cv996 ("we", "us", or "the platform") operates an online betting and casino service for users in Bangladesh. This privacy policy ("policy") describes how we collect, use, disclose, store, and protect your personal information ("information").

By using our services through the cv996 website, mobile application, or any other digital channel, you are considered to have automatically accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

This policy applies to all cv996 services, including the sportsbook, live casino, slots, fishing games, and other entertainment products. We treat the privacy of our users as the highest priority and use your information only for the purpose of providing services.

We may collect the following types of information at various stages of registration, use, and transactions on the cv996 platform:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Username and password (in encrypted form)
• National ID (NID) or passport number (for identity verification)
• Residential address

2.2 Financial Information

• bKash, Nagad, or Rocket account number
• Deposit and withdrawal history
• Transaction amount and time

2.3 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Site usage patterns, pages visited, and duration
• Information obtained from cookies and similar tracking technologies
• Referral source (how you arrived at our site)

2.4 Gaming Activity Information

• Betting history, win and loss records
• Preferred games and playing duration
• Session duration and frequency
• Cashback and bonus-related activity

cv996 collects information only through legitimate and transparent means. Your information is processed for the following purposes:

3.1 Account Management and Service Delivery

We use your information to create and manage your account, complete transactions, distribute bonuses and rewards, and personalize your service experience.

3.2 Security and Fraud Prevention

Information is used to ensure account security, detect and prevent fraud, stop multiple account creation, and identify violations of our terms and conditions.

3.3 Responsible Gaming

We analyze your gaming activity to identify problematic gambling behavior and provide assistance when needed. This is part of our responsible gaming policy.

3.4 Communication and Support

Your contact information is used to respond to your inquiries, resolve technical issues, notify you of important site updates, and send relevant promotional information.

cv996 does not sell or rent your personal information. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

Information may be shared with trusted partners for the purpose of providing essential services such as payment processing (bKash, Nagad, Rocket), technical infrastructure, cybersecurity, and customer service. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to provide information to relevant authorities when required by a court order, government directive, or legal process. In such cases, we will always provide only the minimum necessary information within the bounds of the law.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. In such circumstances, we will notify you in advance.

cv996 uses various types of cookies and similar technologies to operate the website. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, keep security features active, and remember your preferences. These cookies cannot be disabled.

5.2 Functional Cookies

Functional cookies are used to remember your language preferences, interface settings, and information from previous sessions. They make your experience easier and more convenient.

5.3 Analytical Cookies

Analytical cookies are used to understand which pages of the site are visited most often, how users navigate the site, and where issues are occurring. This information is processed in aggregate and is not used to identify any specific individual.

You can control cookies by changing your browser settings. However, disabling cookies may affect some functionality of the site.

cv996 treats the security of your information as the top priority. We use industry-standard security technologies and processes.

6.1 Encryption and Secure Transfer

All data transmissions are secured through SSL/TLS encryption. Sensitive information stored on our servers is protected by AES-256 encryption.

6.2 Access Controls

Only authorized personnel may access your information for necessary reasons. Every access is logged and regularly audited. Staff operate under confidentiality agreements.

6.3 Data Retention Period

Information is retained while your account is active and, after account closure, for a specified period as required by legal obligations and dispute resolution needs. Once legal requirements are fulfilled, information is securely deleted.

6.4 Security Breaches

If a data security breach occurs for any reason and affects your information, we will notify you and the relevant authorities as quickly as possible.

As a cv996 user, you have the following rights over your own information:

7.1 Right to Access Information

You have the right to know what information we have collected and stored about you. You can request this information at any time by contacting support.

7.2 Right to Correct Information

If your account contains any incorrect or outdated information, you can request that it be corrected. Our support team will update the information after verification.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional emails or messages, you can stop them at any time by informing our support team. However, important account-related messages will continue to be sent.

7.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact us via live chat or email: [email protected] — we will try to respond to your request within 72 hours.

cv996's services are for persons aged 21 or older only. We do not knowingly collect any information from minors. If we learn that a minor has provided us with information, we will immediately delete that information and close the associated account.

A request to parents: if your child has created an account on our platform in any way, please notify our support immediately.

If cv996 uses international servers, your information may be transferred internationally. In such cases, we ensure that adequate data protection measures are in place in the destination country, or that equivalent protection is guaranteed through our agreements.

Any international transfer is conducted in accordance with the terms of our privacy policy, and your information is always protected to the standards described in this policy.

cv996 reserves the right to update this privacy policy from time to time. The policy may be revised in response to significant changes in services or to meet legal requirements.

If important changes are made to the policy, we will notify you via your registered email or through a clear notice on the site. Continued use of the service after any changes will be considered acceptance of the new policy.

We always display the "Last Updated" date at the top of this page so you can know when the policy was most recently changed.

If you have any questions, concerns, or complaints about this privacy policy or the processing of your information, please contact us:

• Live Chat: Bengali-language support available 24/7
• Email: [email protected]

We take your complaints seriously and try to resolve them as quickly as possible. You can also visit our FAQ page for all inquiries related to our privacy policy.